Question 1

What is Qash?

Accepted Answer

Qash is an all-in-one money app that lets you send, save, spend, and convert money in naira, dollars, pounds, and euros. Think of it as one app for your entire financial life, in any currency.

Question 2

Is Qash safe?

Accepted Answer

Yes. Qash uses bank-grade security with biometric and PIN protection, holds funds with regulated partners, and is ISO 27001 certified and NDPR compliant.

Question 3

How do I sign up?

Accepted Answer

Download Qash from the App Store or Google Play, enter your phone number, and complete a quick BVN/ID verification. Most users are set up in minutes.

Question 4

Is Qash free?

Accepted Answer

Qash is free to download and use. Receiving money and Qash-to-Qash transfers cost nothing. Where a fee applies, it's shown clearly before you confirm.

Question 5

What countries does Qash support?

Accepted Answer

Qash works for users in Nigeria today, with cross-border send corridors from the UK, US, Eurozone, and Canada. More countries are being added.

Question 6

What is the Qash Dollar Card?

Accepted Answer

The Qash Dollar Card is a virtual (and optional physical) card that lets you pay in dollars at any merchant that accepts Visa or Mastercard.

Question 7

Can I use it for Netflix and Spotify?

Accepted Answer

Yes. It works for Netflix, Spotify, Amazon, Coursera, AWS, Shopify, international flights, and any merchant that accepts Visa or Mastercard online.

Question 8

Do I need a domiciliary account?

Accepted Answer

No. Fund and use your Qash Dollar Card without a traditional domiciliary account — your USD balance lives inside the app.

Question 9

How much does the Dollar Card cost?

Accepted Answer

Card pricing and any maintenance fees are shown inside the app before you create the card.

Question 10

Can I use it at international POS terminals?

Accepted Answer

The virtual card is built for online checkout. The physical Qash Card, where supported, works at international POS terminals and ATMs that accept Visa or Mastercard.

Question 11

What currencies can I spend in?

Accepted Answer

You spend in USD. If a merchant charges in another currency, the network converts at the standard Visa/Mastercard rate at the point of payment.

Question 12

How fast are transfers?

Accepted Answer

Qash-to-Qash and most Nigerian bank transfers settle in seconds. International corridors typically arrive in minutes, with the live ETA shown before you confirm.

Question 13

What are the fees?

Accepted Answer

Qash-to-Qash transfers are free. Domestic bank transfers use a low flat fee, and international sends show the full FX rate and fee on the quote screen.

Question 14

Can I receive money from abroad?

Accepted Answer

Yes. Receive payouts from supported corridors (UK, US, Eurozone, Canada) into your USD or NGN balance, with no receive fee.

Question 15

What's a $QashTag?

Accepted Answer

Your $QashTag is a simple, shareable handle (e.g. $ada) that lets anyone pay you without sharing a full account number. Money lands directly in your Qash balance.

Question 16

How do live FX rates work for transfers?

Accepted Answer

Rates move with the market. The exact rate that will lock the moment you tap send is shown on the quote screen, so there are no surprises.

Question 17

Is Qash the cheapest way to send money to Nigeria?

Accepted Answer

Qash shows the full FX rate and fee upfront on every send — no hidden markup at delivery. For supported corridors, this is typically among the best total cost available.

Question 18

Can I send from the UK or US into Nigeria?

Accepted Answer

Yes. Supported corridors include the UK, US, Eurozone (EUR), and Canada, with more destinations being added.

Question 19

What if a transfer is delayed?

Accepted Answer

If a transfer doesn't reach the recipient, it's automatically reversed to your Qash balance — usually within minutes. Tap any transaction to share the receipt with support.

Question 20

What currencies can I convert between?

Accepted Answer

Today Qash supports NGN, USD, GBP, EUR, USDT, and USDC. You can convert between any supported pair inside the app.

Question 21

What rate do you use?

Accepted Answer

Qash uses live market-linked rates. The exact rate that will lock the moment you tap convert is shown on the quote screen.

Question 22

Is there a conversion fee?

Accepted Answer

Any fee or spread is shown clearly on the quote screen before you confirm — there are no surprise charges when the conversion settles.

Question 23

Can I convert USDT to naira?

Accepted Answer

Yes. You can convert USDT to NGN (and the reverse) directly in the app at the live quoted rate.

Question 24

Can I convert naira to USDT or USDC?

Accepted Answer

Yes. Convert NGN into either USDT or USDC at the live quoted rate, with the total shown before you confirm.

Question 25

Is Qash conversion the same as a bureau de change?

Accepted Answer

No. Qash is a digital service — conversions happen inside the app at live market-linked rates, with the rate and fee visible upfront. No physical visit required.

Question 26

Do I need documents for every conversion?

Accepted Answer

Standard conversions don't require extra paperwork beyond your initial ID verification. Larger amounts may trigger step-up checks per compliance rules.

Question 27

Can I convert GBP or EUR too?

Accepted Answer

Yes. GBP and EUR are supported alongside NGN, USD, USDT, and USDC.

Question 28

What kinds of bills can I pay with Qash?

Accepted Answer

You can pay airtime, mobile data, electricity, cable TV, internet, water, and other utilities where the billers are available in the app.

Question 29

Can I set up recurring bill payments?

Accepted Answer

Yes. Schedule airtime, data, subscriptions, and utility bills to repeat weekly or monthly. Pause or change a schedule anytime from the Bills tab.

Question 30

Can I pay bills from my naira or dollar wallet?

Accepted Answer

Yes. Pay with naira for local billers or fund directly from your USD balance for supported services. Qash shows the rate and total before you confirm.

Frequently Asked Questions